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How to Successfully Implement Inven Recs for Service Issues
- May 26, 2023
- Posted by: Varsha G Krishnan
- Category: AI - Inven Recs
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One of the most significant challenges when implementing Recommendation Engine is data quality. To ensure accurate and reliable results, the recommendation engine requires high-quality data. Service teams must ensure that resolutions are proper, accurate, and free of errors.
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How an AI based Recommendation Engine Can streamline the process of Call Center Industry more efficiently
- May 24, 2023
- Posted by: Keny Thomas
- Category: AI - Inven Recs
The use of recommendation engines in the call center industry has the potential to revolutionize customer service. By providing personalized recommendations, reducing call times, improving agent performance, automating issue resolution, and providing insights for service improvement, recommendation engines can significantly improve the efficiency and effectiveness of call centers.